Last Updated: September 26, 2026

This Refund & Return Policy applies to products purchased from ENG Motorsport and labor or installation services performed by ENG Motorsport.

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SECTION 1 — PRODUCT ORDERS

1. Return Window

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To qualify for a return, the item must be:

• In the same condition in which it was received;
• Unused and uninstalled;
• In its original packaging; and
• Accompanied by a receipt or other proof of purchase.

To request a return, contact support@engmotorsport.com.

Approved returns must be sent to:

ENG Motorsport LLC
1225 Corporate Dr E, Suite G
Arlington, TX 76006
United States

Items returned without prior return authorization may not be accepted.

2. Custom & Made-to-Order Products

CUSTOM-MADE AND MADE-TO-ORDER PRODUCTS ARE NOT ELIGIBLE FOR RETURNS.

This includes, but is not limited to:

• Carbon fiber steering wheels;
• Airbag covers; and
• Any other product manufactured, configured, customized, or made to order specifically for the customer's order.

Customers should carefully review their order before purchasing a custom or made-to-order product.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact us promptly at support@engmotorsport.com so we can evaluate the issue.

Photographs, video, packaging photographs, or other documentation may be requested to assist with the claim.

Manufacturer defects may also be subject to the applicable manufacturer's warranty or claims procedure.

4. Exchanges

The fastest way to obtain a different product is to request a return of the original eligible item.

Once the return is accepted, the replacement item may be purchased separately.

Custom and made-to-order products remain subject to the restrictions above.

5. Order Changes

If you need to modify an order, contact us within 2 hours of placing the order.

After this period, we cannot guarantee that changes can be made because processing, ordering, manufacturing, or fulfillment may have already begun.

6. Order Cancellations

Orders may be canceled within 1 day of purchase, provided the order has not already been processed, shipped, ordered from a supplier, or entered into production.

Custom, special-order, and made-to-order products may no longer be cancelable once production or fulfillment has begun.

7. Lost Packages

If a package is lost in transit, please contact ENG Motorsport.

When the customer provided the correct delivery address at checkout, ENG Motorsport will work with the applicable carrier to investigate the shipment.

Where appropriate, we may provide a replacement while the carrier investigation is pending.

If a refund is requested instead of a replacement, the refund may be held until the carrier investigation is completed or the shipment has been considered lost.

ENG Motorsport is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

8. Return Shipping & Restocking Fee

Unless ENG Motorsport determines otherwise because of an incorrect or defective product:

Return Shipping: Customer's responsibility
Restocking Fee: 25%
Return Methods: Mail, approved drop-off, or in-store return

Original shipping charges and other non-refundable transaction costs are not included in the returned merchandise value except where required by law or expressly approved by ENG Motorsport.

9. Product Refunds

After an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed within 15 business days using the original payment method.

Your bank or card issuer may require additional time to post the refund after ENG Motorsport processes it.

If more than 30 business days have passed after an approved return without receiving the refund, contact support@engmotorsport.com.

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SECTION 2 — LABOR & INSTALLATION SERVICES

10. Completed Labor Is Generally Non-Refundable

Installation and labor charges are generally non-refundable once the authorized service has been performed.

Labor represents technician time and services that have already been provided and cannot be physically returned.

A customer changing their mind, deciding they no longer want a modification, or being dissatisfied with the characteristics of an aftermarket product does not automatically make completed labor refundable.

11. Workmanship Concerns

If you believe there is a problem caused by ENG Motorsport's workmanship, you must contact us and provide ENG Motorsport a reasonable opportunity to inspect the vehicle and, where appropriate, correct the affected work.

If ENG Motorsport determines that an issue resulted directly from our workmanship, ENG Motorsport may, depending on the circumstances:

• Correct or repair the affected work;
• Redo the affected installation; or
• Provide another appropriate remedy.

A workmanship concern does not automatically entitle the customer to a refund of the entire installation or unrelated services.

12. Customer-Supplied Parts

ENG Motorsport does not manufacture and cannot guarantee the quality, condition, compatibility, fitment, functionality, completeness, or durability of customer-supplied or independently purchased products.

If additional labor is necessary because of:

• Incorrect or incompatible parts;
• Defective products;
• Poor product fitment;
• Missing hardware;
• Incomplete kits;
• Manufacturer defects; or
• Other conditions outside ENG Motorsport's workmanship,

additional labor charges may apply.

Removal, troubleshooting, modification, replacement, or reinstallation of a defective or incompatible customer-supplied product is not automatically included in the original installation price.

13. Products Purchased Through ENG Motorsport

Products purchased through ENG Motorsport may be manufactured by independent third-party manufacturers.

Product defects, warranty claims, manufacturing defects, and product-related fitment concerns may be subject to the applicable manufacturer's warranty or claims process.

ENG Motorsport may assist customers with manufacturer claims when appropriate.

A defective, replaced, warrantied, or refunded product does not automatically make previously completed installation, diagnostic, removal, or reinstallation labor refundable.

14. Aftermarket Product Fitment

Aftermarket products may not fit, align, look, sound, or function exactly like factory/OEM components.

Certain products may require adjustment, trimming, drilling, fabrication, additional hardware, alignment, or other modifications.

ENG Motorsport is not responsible for product-related fitment or manufacturing issues that are outside the workmanship of the installation itself.

15. Pre-Existing Conditions & Missing Components

Additional labor may be necessary when a vehicle has pre-existing damage, previous modifications, stripped or damaged fasteners, missing hardware, damaged wiring, improperly installed components, corrosion, damaged mounting points, or other conditions not caused by ENG Motorsport.

Where appropriate, ENG Motorsport will contact the customer before performing materially additional billable work.

16. Work Performed by Another Shop

If a customer believes there is an issue with ENG Motorsport's workmanship, ENG Motorsport should be given a reasonable opportunity to inspect the vehicle before another shop or individual modifies, removes, repairs, adjusts, or reinstalls the affected components, except where immediate action is reasonably necessary for safety.

Work performed or alterations made by another party may limit ENG Motorsport's ability to determine the original condition, identify the cause of the reported problem, or verify whether the condition resulted from ENG Motorsport's work.

ENG Motorsport is not responsible for subsequent damage or problems caused by another shop or third party.

17. Manufacturer Defects & Warranty Labor

Manufacturer warranties generally apply to the product itself unless otherwise expressly stated.

A manufacturer approving a warranty claim, replacement, repair, or product refund does not automatically obligate ENG Motorsport to refund:

• Original installation labor;
• Diagnostic labor;
• Removal labor;
• Shipping;
• Reinstallation labor; or
• Other services already performed.

Any complimentary or discounted labor offered by ENG Motorsport as customer service does not constitute an admission of fault or liability.

18. Authorization & Acceptance

By authorizing ENG Motorsport to perform installation or automotive services, the customer acknowledges and agrees to the applicable portions of this Labor & Installation Services Policy.

For in-person services, ENG Motorsport may also require the customer to approve a work order, estimate, service authorization, or separate vehicle waiver containing additional terms applicable to the particular service.

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CONTACT INFORMATION

Store Name: ENG Motorsport
Company: ENG Motorsport LLC
Address: 1225 Corporate Dr E, Suite G, Arlington, TX 76006, United States
Email: support@engmotorsport.com
Phone: +1 817-823-0142
Business Hours: Monday–Friday, 10:00 AM–5:00 PM Central Time